Order Policy

GENERAL INFORMATION

To ensure that your package is delivered properly receiving it within the time frames we provided, kindly ensure your address is correctly provided including all relevant and/or required information. 

The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is imporatant for timely delivery. 

Our company doesn't take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

Orders are also shipped to P.O.  Boxes via USPS and UPS. 

PROCESSING TIME 

All orders are shipped within 3 to 5 business days after processing (excluding weekends and holidays).

SHIPPING TIMELINES & RATES

The estimated timelines for processing, transit, and final delivery are included at the link provided below for reference:

Kindly note that orders to US destinations may take 3-5 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.

SHIPPING FEES

Shipping fees are non-refundable. 

If you refuse any shipments from blackpeoplesmall.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. 

This amount will be deducted from any credit issued. 

We will provide standard shiping to P.O. Boxes via USPS and UPS.

DELIVERY CLAIMS

Our company isn't responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier. We will provide the shipping insurance on all orders.

Black Peoples Mall doesn't hold or accept responsibility for packages that have been reported as delivered by the carrier.

We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Black Peoples Mall merchandise shipped will require a signature once delivered. 

Kindly visit your local post office or UPS if you missed your delivery to pick up your package.